Terms of Service

Welcome to Happy Feet Holidays & Resorts (“Happy Feet”, “Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of:

• Our website
• Mobile applications (if any)
• Travel booking services (flights, hotels, buses, holiday packages, resorts)
• Customer support and related services

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our services.

You must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information

If booking on behalf of others, you confirm you have authority to do so.

Happy Feet acts as:

• An intermediary between customers and travel service providers
• A facilitator for booking flights, hotels, buses, holiday packages, resorts, and related services

We do not operate airlines, hotels, buses, or resorts unless explicitly stated. All bookings are subject to availability and third-party terms and conditions.

To use certain services, you may be required to register with us. You agree to:

• Provide accurate information
• Accept responsibility for activities as per your package or membership

We reserve the right to suspend or terminate accounts for misuse.

• Bookings are confirmed only after full payment and confirmation email/SMS.
• Booking details are dynamic and subject to change until confirmation is completed.
• Errors in displayed booking details due to technical issues may be corrected, and bookings may be cancelled with refund.
• Travel itineraries must be reviewed carefully by the user.

• All booking amounts are displayed in Indian Rupees (INR) unless stated otherwise.
• Applicable taxes and service terms may apply.
• Payments must be made via approved payment methods (UPI, cards, net banking, wallets).

We use secure payment gateways and do not store full card details.

Cancellation and refund policies vary depending on:

• Airline
• Hotel
• Bus operator
• Tour package provider

Refunds are processed:

• As per the supplier’s policy
• After deducting applicable service charges
• Within reasonable timelines (typically 7–14 working days)

Some bookings may be non-refundable. Full refund policies are available on respective booking pages.

Changes to bookings (date change, passenger name correction, etc.):

• Are subject to supplier policies
• May require additional payment based on supplier policy

Happy Feet is not responsible for fare differences imposed by service providers.

Users are responsible for:

• Valid passport and visa
• Required travel permits
• Vaccination requirements
• Government travel advisories

Happy Feet is not liable for denied boarding, entry refusal, or document-related issues.

Happy Feet acts only as a booking intermediary. We are not liable for:

• Flight delays or cancellations
• Hotel overbooking
• Bus breakdowns
• Natural disasters
• Political unrest
• Force majeure events
• Service provider negligence

Our maximum liability shall not exceed the booking amount received by us for the booking.

We shall not be liable for failure to perform obligations due to events beyond reasonable control, including:

• Natural calamities
• Government restrictions
• Pandemic situations
• Strikes or industrial disputes

Users agree not to:

• Use the services for fraudulent bookings
• Provide false information
• Interfere with website functionality
• Attempt unauthorized access
• Use automated bots or scraping tools

Violation may result in legal action.

All content on the website including:

• Logos, Text, Graphics, Software, and Branding elements

Are owned by Happy Feet or licensed partners and are protected under applicable intellectual property laws. Unauthorized use is prohibited.

Your use of our services is also governed by our Privacy Policy. We process personal data in accordance with Indian law including the Digital Personal Data Protection Act, 2023.

You agree to indemnify and hold harmless Happy Feet from claims arising from your misuse of services, violation of these Terms, or third-party disputes related to your bookings.

We may suspend or terminate access:

• For breach of Terms
• For suspected fraud
• For legal compliance

Termination does not affect completed bookings subject to supplier policies.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in: Bengaluru.

In case of dispute:

1. Customers should first contact customer support.
2. Unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

In accordance with Indian IT Rules:

We aim to respond within 48 hours and resolve complaints within 30 days.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of services indicates acceptance.