Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) outlines the terms under which bookings made through Happy Feet Holidays & Resorts (“Happy Feet”, “we”, “our”, or “us”) may be cancelled and refunded.

Happy Feet acts as an intermediary between customers and third-party travel service providers such as airlines, hotels/resorts, bus operators, and tour operators.

Refunds and cancellations are subject to the terms and conditions of the respective service provider.

• Cancellation requests must be made through:
  • Customer support email
  • Official customer support number
• Cancellation is effective only after confirmation from Happy Feet.
• Cancellation charges may apply as per supplier policy.
• Service/convenience fees charged by Happy Feet may be non-refundable.

A. Airline Cancellation Policy

• Cancellation and refund rules depend on airline fare rules.
• Some fares (e.g., promotional or discounted fares) may be non-refundable.
• Airline cancellation charges will apply.

B. Happy Feet Service Charges

• A processing fee may be deducted.
• Payment gateway charges (if applicable) may not be refundable.

C. No-Show Policy

If a passenger fails to check in or board a flight:

• The ticket may be treated as “No-Show”
• Refunds (if any) are subject to airline rules

Refund timelines depend on airline processing (typically 7–21 working days).

Cancellation policies vary depending on:

• Hotel property rules
• Rate type (refundable/non-refundable)
• Seasonal policies

Common Scenarios:

• Free cancellation until a specified date
• Partial refund for late cancellation
• No refund for same-day cancellation or no-show

Hotel cancellation timelines are clearly displayed at the time of booking.

Bus operator cancellation charges apply as per:

• Time before departure
• Operator-specific policies

Typical structure:

• 24+ hours before departure → Partial refund
• 6–24 hours before departure → Higher deduction
• Less than 6 hours or No-show → No refund

Refunds are processed after confirmation from the bus operator.

Holiday package cancellations are subject to:

• Internal policy of Happy Feet
• Supplier contracts (hotels, transporters, activity providers)
• Visa processing status (if applicable)

Indicative Cancellation Charges:

• 30+ days before travel → 10–25% deduction
• 15–30 days → 25–50% deduction
• 7–15 days → 50–75% deduction
• Less than 7 days → 100% cancellation charge

Actual terms may vary and will be mentioned in the booking confirmation. Visa fees, insurance premiums, and non-refundable components are not refundable.

Refund timelines vary based on payment mode:

Refund timelines may extend due to:

• Supplier delays
• Banking delays
• Force majeure situations

Refunds will be processed:

• To the original payment method
• After deducting applicable cancellation and service charges

Refunds cannot be processed to third-party accounts.

If only part of the booking is cancelled:

• Cancellation charges may apply per passenger or per room
• Group booking refunds may vary depending on supplier terms

Date changes or rescheduling:

• Subject to availability
• May involve fare differences
• May attract amendment fees from suppliers and service charges from Happy Feet

In case of events beyond control such as:

• Natural disasters
• Government travel restrictions
• Pandemics
• Political unrest

Refunds will depend on:

• Supplier policies
• Government advisories
• Credit shell options (if provided by airlines/hotels)

Happy Feet is not liable for additional losses due to such events.

Refunds may be denied in cases involving:

• Fraudulent transactions
• Chargebacks without prior notification
• Misuse of promotional offers
• Violation of Terms of Service

If a customer initiates a chargeback without contacting customer support:

• The booking may be suspended
• Additional documentation may be required
• Legal action may be taken in fraudulent cases

For cancellation or refund-related concerns, contact:

We aim to respond within 48 hours and resolve issues within 30 days in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

Happy Feet reserves the right to modify this Policy at any time. Updated versions will be posted on the website with a revised effective date.