Privacy Policy

Happy Feet Holidays & Resorts (“Happy Feet”, “Company”, “we”, “our”, or “us”) values your trust and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

• Visit our website
• Book travel services (flights, hotels, holidays, buses, resorts)
• Interact with our sales team or customer support
• Participate in marketing campaigns or promotions

This Policy is prepared in accordance with applicable Indian laws including the Digital Personal Data Protection Act, 2023.

We may collect the following categories of personal data:

A. Personal Identification Information

• Full name
• Date of birth
• Gender
• Nationality
• Government-issued ID details (Passport, Aadhaar, PAN — where required for booking)

B. Contact Information

• Email address
• Mobile number
• Billing address
• Residential address

C. Booking & Travel Information

• Travel itinerary details
• Passport details (for international bookings)
• Visa information
• Hotel preferences
• Special service requests

D. Payment Information

• Payment card details (processed through secure payment gateways)
• UPI details
• Bank account information (where required)

Note: We do not store complete credit/debit card information on our servers.

E. Sensitive Personal Data (if applicable)

Health information (only if required for travel insurance or special assistance). We collect such information only with lawful basis and consent where required.

We collect information:

• When you register an account
• When you make a booking
• When you fill out forms on our website
• When you contact customer support
• From third-party partners (airlines, hotels, bus operators, payment gateways)

We use your data for:

• Processing travel bookings
• Issuing tickets and confirmations
• Providing customer support
• Sending booking updates and alerts
• Processing payments and refunds
• Personalizing travel recommendations
• Marketing communications (with consent)
• Fraud detection and prevention
• Legal compliance

We process personal data only for lawful purposes under applicable Indian laws.

We process personal data based on:

• Your explicit consent
• Performance of contract (travel booking services)
• Compliance with legal obligations
• Legitimate business purposes

You may withdraw consent at any time (subject to legal and contractual limitations).

We may share your data with:

• Airlines, hotels, bus operators, tour operators
• Payment gateway providers
• Insurance providers
• Visa processing agencies
• Technology service providers
• Government authorities (when legally required)

We ensure third parties follow appropriate data protection standards. We do not sell your personal data.

Since travel services often involve international partners, your data may be transferred outside India. We ensure such transfers comply with applicable Indian laws and maintain adequate safeguards.

We retain your personal data:

• For as long as necessary to fulfill booking services
• For legal, regulatory, tax, or audit requirements
• To resolve disputes

After retention periods expire, data is securely deleted or anonymized.

We use cookies to:

• Improve website performance
• Analyze traffic
• Personalize user experience
• Deliver targeted advertisements

You may manage cookie preferences through your browser settings.

We implement reasonable security practices including:

• SSL encryption
• Secure servers
• Access control mechanisms
• Regular security audits
• Encrypted payment processing
• Role-based access to customer data

Despite best efforts, no system is completely secure. Users are encouraged to protect their login credentials.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of personal data
• Withdraw consent
• Nominate a representative
• Lodge a complaint with the Data Protection Board of India

To exercise these rights, contact us at the details below.

Our services are not directed toward children under 18 years of age without parental consent. If we become aware of unauthorized data collection from minors, we will take steps to delete such information.

In accordance with Indian IT Rules, the details of our Grievance Officer are:

We will acknowledge grievances within 24–48 hours and aim to resolve them within 30 days.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review their policies separately.

We may update this Privacy Policy periodically. Updated versions will be posted on our website with revised effective dates. Continued use of our services after changes constitutes acceptance of the revised policy.

For any privacy-related questions, contact: